Frequently Asked Questions
IF YOU NEED MORE HELP THEN EMAIL US DIRECTLY AT firstname.lastname@example.org
+ What shirt brand do you print on?
All Scripteez standard t-shirts are printed on high quality brands such as Gildan or Bella tees unless otherwise stated.
+ What size should I order?
Our sizes range from XSmall - 3XLarge. Some designs are printed on unisex tees/tanks and run big. Women should order one size down from their regular size. If you need a size not offered then send us a note or email.
+ Gildan Sweater/Crewneck - U.S Sizes
S M L XL 2XL 3XL 4XL 5XL
Length (inches): 26 27 28 29 30 31 32 33 Width (inches) : 20 22 24 26 28 30 32 34
+ UNISEX SIZE INSTRUCTIONS-Women's Conversion
Unisex XSmall = Women's S Unisex Small = Women's M Unisex Medium = Women's L Unisex Large = Women's XL Unisex XLarge = Women's 2X Unisex 2X Large = Women's 3X
+ What if I want a V-neck cut?
Women's cut tees/V neck styles are available upon request depending on the design. Send us a message with your order and we'll confirm availability.
+ What type of printing process is used on your apparel?
All of our shirts are printed by hand and custom made at the time of ordering. We use screen printing, direct to garment, vinyl and heat transfer processes.
What forms of payment do you accept?
We accept all major credit cards such as Visa, MasterCard and American Express through our secure payment processing system. We transit your credit card securely for your protection and we do not store your credit card information. We also accept Paypal for your convenience.
Is Wholesale Buying available?
If you are a retailer or a group in need of quantities of 12 or more contact us to learn about our discounted rates!
How long will it take for my order to arrive?
Standard shipping for orders in the United States takes 7-10 business days. Most orders are received within 10 days of ordering. We do not currently ship internationally.
During holidays or times of high demand, orders will take 10 - 15 business days to ship.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail.
Do you offer package tracking?
Yes! We will provide you with the tracking number once your package is shipped. A shipping confirmation email will be sent, once your order is in transit.
How much does shipping cost?
There are no shipping fees for orders being delivered in the United States.
RETURNS & EXCHANGES
What is your return policy?
If you received a defective item, we'll happily replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact us at email@example.com for further information.
All of our items are made by hand at the time of purchase. We do not issue refunds on orders that have completed payment and shipped.
Can I cancel/modify my order?
Please note we print every product when it is ordered. You can modify/cancel your order within 24 hours after placing your order, after that we immediately begin processing your order. Please make sure to confirm all order details prior to submitting the order. Please contact us at firstname.lastname@example.org if you have any questions regarding your order.
STILL HAVE QUESTIONS?
For additional information about Scripteez, please email us at email@example.com